Returns & Exchanges
At Tommy John, we stand by our products with our 'Best Pair Guarantee,' allowing you to return or exchange any item within 30 days of purchase if you aren't completely satisfied with the fit or feel.
Start Your Request
Visit our online Returns Portal and enter your order number and shipping zip code to pull up your purchase history.
Choose Your Items
Select the specific items you wish to return or exchange and provide a brief reason for the request to help us improve our future designs.
Print & Pack
Download and print your prepaid shipping label, then securely package your items in their original packaging or a similar mailer.
Ship & Refund
Drop your package off at any authorized carrier location; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing