Frequently Asked Questions
Everything you need to know about our premium comfort wear.
What is the Tommy John 'Best Pair Guarantee'?
We stand by our products. If you're not satisfied with your first pair of underwear, we'll send you a different size or style for free, or issue a full refund—no questions asked.
How should I care for my Tommy John garments?
To maintain the integrity of our premium fabrics, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat. Avoid using bleach or fabric softeners.
How long does shipping take within the United States?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your items sooner.
What is your return policy for items other than first-pair underwear?
For all other items, including apparel and loungewear, we accept returns of unworn, unwashed items with original tags attached within 30 days of purchase.
How do I determine the right size for me?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a more tailored feel.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at the time of checkout.